Policies

Processing Time

Please allow up to 5-10 business days for orders to be processed prior to shipping or pickup. Our laser engraved items process on a 2 weeks timeline prior to shipping. Custom order requests may take up to 10 days to receive a proof design. Rush orders may be available upon request for a small additional charge. 

PLEASE NOTE:

1. We have SOLE OWNERSHIP of any and all designs we create, including custom designs. 
2. We reserve the right to SHARE any and all designs we create, including custom designs, on all social media outlets. 
3. We reserve the right to SELL any and all designs we create, including custom designs, in any of our retail outlets, including our online store.

Shipping

All of our products are shipped via 2-3 day USPS priority mail with insurance and tracking or FEDEX with insurance and tracking 4-7 day home delivery.  Local California sales are available for pick up. At check out, please select the pick up option. Please note: We are not responsible for undelivered, mis-delivered mail due to an incorrect address or mishandling. Please be sure to accurately input your delivery information. In the unlikely event of a shipping issue, please contact us.

Returns

While we do not offer returns, we want to ensure you are 100% satisfied with your purchase. If you have any concerns or questions about a product you have received, please contact us at info@queenbhome.com

Cancellations must be made within 24 hours of purchase.